5 Best Free WordPress Help-Desk Plugins


A expert help desk will assist you tackle your customers’ questions and technical issues in a fast, reliable, and well timed manner.

It will assist you prepare consumer complaints and queries in the order they come in, assign them a ticket, and in the end redirect them to the proper branch for help.

It will additionally assist you seem to be up purchaser queries the usage of a ticket wide variety so you can inform clients about the development of their queries. A well-run assist desk will depart your clients satisfied, which will in flip translate into repeat business.

1. SupportCandy: Free WordPress Help-Desk Ticket Plugin

Plugin Link: https://wordpress.org/plugins/supportcandy/

SupportCandy provides the points of a entire help-desk ticket machine to WordPress. This free WordPress helpdesk ticket plugin is effortless to use and convenient to configure. You get simplicity, functionality, and extendibility.



  • GDPR Compatible
  • Unlimited Tickets
  • Unlimited Agents
  • Ajax functionality
  • Guest Tickets
  • File Attachments
  • Responsive Design
  • HTML Editing of Tickets
  • Custom Fields
  • Agent Only fields
  • Private Notes
  • Ticket Form
  • Advanced Filter

2. JS Help Desk: WordPress Help-Desk Plugin Free

Plugin Link: https://wordpress.org/plugins/supportcandy/


Looking for aid desk WordPress theme free downloads? JS Help Desk is a relied on open-source ticket system. JS Help Desk is a simple, easy-to-use, web-based consumer aid system.

Users and friends can create tickets from the front end. JS Help Desk comes packed with a lot of features—more even than some high-priced (and complex) aid ticket systems. The high-quality phase is, it is a free WordPress ticket plugin.


  • A Professional Helpdesk System
  • Support to everyone
  • User Freindly with Video Support
  • Front-end Tickets
  • Visitor/Guest Tickets
  • Unlimited Tickets
  • Unlimited Agents
  • Support Icon
  • Create Ticket for Users
  • GDPR
  • Erase Data Requests:

3. Advanced Ticket System: WordPress Ticket Plugin Free

Plugin Link: https://wordpress.org/plugins/wats/


WordPress Advanced Ticket System is a whole WordPress help ticket. This free WordPress ticket plugin approves customers to post tickets to file troubles and set the status, priority, product, and kind of every ticket. In this plugin, registered customers can put up a ticket via the admin, and unregistered customers can publish tickets by the shared visitor person feature.


  • ticket submission through the admin for registered users
  • ticket submission through the admin for unregistered users via the shared guest user feature
  • ticket submission and update on behalf of users, useful for call center
  • priority, status, type, and product values preset by the admin
  • priority, status, type, and product keys definition and update for each ticket
  • ticket statistics through dashboard and frontend widgets
  • smooth integration with WordPress themes

4. WSDesk: WordPress Ticket Plugin Free

Plugin Link: https://elextensions.com/plugin/wsdesk-wordpress-helpdesk-plugin-free-version/

ELEX WordPress HelpDesk & Customer Ticketing System Plugin (WSDesk | Free version) packs all the primary aspects required to set up an on line aid which consists of ticket introduction & management, e-mail piping, limitless agents, limitless tickets, customizable electronic mail reply, entire ticket history, file attachment to tickets and a great deal more!

ELEX WordPress HelpDesk & Customer Ticketing System is a Simple and User-friendly WordPress Support Ticket System Plugin that would assist you in managing your patron queries seamlessly. With this plugin, all your patron complaints flip into trackable guide tickets, making your job ordinary and swift.

Free Version Features:

  • Unlimited Tickets & Agents
  • Simple & Intuitive Interface
  • Custom Ticket Views
  • Essential Triggers & Automation
  • Email Piping
  • Email Filtering and Blocking
  • Canned Responses & Rich Text
  • Detailed Visual Reports
  • Agent Satisfaction Score
  • Attachment Support
  • Backup & Restore
  • Easy Digital Downloads (EDD) Integration
  • Seamlessly Integrated to WooCommerce

5. KB Support: WordPress Help-Desk Plugin Free

Plugin Link: https://wordpress.org/plugins/kb-support/


KB Support is the remaining WordPress plugin for offering guide and assist desk offerings to your customers.

Enriched with features, you can be positive that proper from activation, KB Support will furnish the ideal Help Desk answer for your marketers to help your customers.

The built-in Knowledgebase permits clients to discover options to their troubles for the duration of the ticket submission process, lowering the standard wide variety of help queries obtained via your assist desk.


  • Easily manage and customize submission forms. No coding required, multiple forms can be created and utilized
  • Guest submission is fully supported. Customers do not need an account to create or manage support tickets
  • Sequential ticket numbers
  • Email notifications keep customers, admins and support agents up to date with recent ticket events
  • Restricted access ensures that only agents and the assigned customer are able to view tickets and correspondence
  • Unlimited ticket participants to ensure that all relevant parties can contribute towards a ticket on behalf of a customer
  • A fully responsive and clean front end design where customers can manage their tickets, including viewing and creating replies
  • Integrated Knowledge Base articles can be easily created and referenced to try and offer solutions without tickets being created
  • Ability to restrict access to individual knowledge base articles to logged in users only


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